Frequently Asked Questions

Can I refinance my loan with you?
Where do I send my mortgage payments?
When is my payment due?
When is my payment late?
When do I receive a late charge?
I mailed my payment on the 15th? Will I receive a late charge? After all, it's postmarked prior to the late charge date!
How can I make sure that my payment is received by
Can I make my payment by check over the telephone?
Can I make my payment over the web?
If I make my payment late, will it affect my credit?
What should I do if I want to make additional principal payments?
Where do I send written correspondence?
What should I do if I have a change of address?
What is an escrow account?
Why did my payment increase? I thought I had a fixed-rate mortgage!
How is my monthly escrow deposit determined?
What is Private Mortgage Insurance? Can I cancel it?
What is Risk-Based Premium/Mortgage Premium Insurance? Can I cancel it?
What if I want to change my homeowner's insurance policy?
What should I do if I receive a notice of cancellation on my Homeowner's Insurance Policy?
I'm unable to make my payment due to reasons beyond my control? What do I do?
What is the mortgagee clause for Sun West Mortgage Company?
Why will a new escrow analysis be done on my loan right after the closing?
​Can I setup recurring electronic monthly payment?

Can I refinance my loan with you?

Yes. Please contact us at 800-345-7884.

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Where do I send my mortgage payments?

Please detach the coupon on the bottom half of your statement and mail it with your check or money order payable to Sun West Mortgage Company .  Be sure to write your account number on the check or money order. Do NOT send cash. If you would like to overnight, mail or dropoff your payment to our office, the physical address is:

  Physical Address (Overnight or Drop-off)
  Sun West Mortgage Company, Inc.

  18303 Gridley Road
  Cerritos,  CA  90703
  

  Regular USPS Mail
  Sun West Mortgage Company, Inc.
  P.O. Box 6007
  Artesia, CA   90702
  

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When is my payment due?

Unless otherwise noted on your payment coupon, your payment is due on the 1st of the month.    This means that payments should be received by Sun West Mortgage Company  on or by the 1st of each month.    You should mail your payment 5-7 days early to allow ample time for delivery.   

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When is my payment late?

Your payment is late if it is not received on or by the 16th calendar day of each month.

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When do I receive a late charge?

A late charge will be assessed 15 days after the payment due date.

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I mailed my payment on the 15th? Will I receive a late charge? After all, it's postmarked prior to the late charge date!

Your mortgage contract states that payment needs to be in our possession by the late charge date.   Any payments received after that time will be assessed a late charge, regardless of the postmark or mailing date.

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How can I make sure that my payment is received by Sun West Mortgage Company before the late charge is assessed?

Information about payments received and payments due can be found on the loan information page and loan history page after logging in to this site.

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Can I make my payment by check over the telephone?

"Yes, you can make a payment by telephone using a check. It's easy, and you can use this option regularly or whenever you like. Just call one of our loan servicing representatives with your check information. There is a $7.50 service fee assessed with this option.".

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Can I make my payment over the web?

Yes. Please see user guide to Make On‐line Electronic Payment ‐ In 3 Easy Steps!

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If I make my payment late, will it affect my credit?

Sun West Mortgage Company reports all loan payments to the credit bureaus.   Payments not received when due could negatively affect your credit rating.

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What should I do if I want to make additional principal payments?

Please complete the appropriate box on your payment coupon when sending funds in addition to your monthly payment.   An extra principal payment can be made after or with the current monthly payment as long as it is received before the 16th of the month.    If there are no other fees due, then the funds will be applied to your loan principal.

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Where do I send written correspondence?

Mail To:

  Sun West Mortgage Company
  18303 Gridley Road
  Cerritos,  CA  90703

Departments: Customer Service, Tax, Insurance, Collections, Foreclosure, Bankruptcy, and REO

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What should I do if I have a change of address?

If your address changes for any reason, you should notify us.   Please use the change of address form on the back of your mortgage coupon or click here to request a change to your mailing address.  Please check your mortgage documents, as you may have to pay off the loan prior to moving out of the property.   Many first-time homebuyer programs require that the borrower remain in the property.

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What is an escrow account?

An escrow account is established to help ensure that your taxes and insurance are paid.   Part of your monthly payment is deposited into your escrow account.   At a later date, the funds in the escrow account are used to pay real estate taxes, homeowner insurance, and any mortgage insurance that may be required for the loan.

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Why did my payment increase? I thought I had a fixed-rate mortgage!

If you have a fixed rate mortgage, the principal and interest payments on your loan are fixed.   However, the amount deposited to the escrow account can fluctuate depending on local tax rates and insurance rates.

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How is my monthly escrow deposit determined?

Each year we analyze your escrow account to determine what your future needs will be.   The most recent tax and insurance bills are used in order to forecast what your escrow payments for the next year will be.   As a result, your payment may increase or decrease depending on the amount of money needed to pay these future obligations or to reimburse your account for previous shortages.

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What is Private Mortgage Insurance? Can I cancel it?

Private Mortgage insurance is insurance that protects a lender in case of a default. Only certain loans require this insurance. If you have this insurance, you would have been informed when you signed your loan documents. The insurance coverage can be cancelled under certain conditions. Here is a list of the conditions:

  1. PMI must be maintained for one year after closing.
  2. The property MUST be owner occupied.
  3. The loan must be current and have a satisfactory payment history, meaning no payments over 30 days late in the last 12 months and no payments over 60 days late in the last 24 months.
  4. The loan balance must be equal to or less than 80% of the ORIGINAL sales price or appraisal value, whichever is less. If you think the value in your property has increased you may request to have a BPO (Brokers Price Opinion). Please contact our office for further details. There is a charge for the BPO.

If no written request is submitted prior to the LTV (loan to value) reaching 78% based on the ORIGINAL amortization of your loan, the PMI will be cancelled automatically if the loan is current and owner occupied.

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What is Risk-Based Premium/Mortgage Premium Insurance? Can I cancel it?

MIP (mortgage insurance premium) is paid to the Federal Housing Authority (FHA) to protect the lender in case of a default. This type of insurance is on FHA loans.

FHA DOES NOT ALLOW THE CANCELLATION OF MIP ON CONDOMINIUMS.

For FHA Loans closed before January 1, 2001 - The expiration date (if any) was determined at closing according to your LTV (loan to value) ratio based on the ORIGINAL sales price and appraisal value. You may select "Make a Customer Service Request" and then select "Request a Review of your PMI/MIP Status" to see the designated cancellation date.

FHA Loans closed on or AFTER January 1, 2001 - The expiration date and the unpaid principal balance (UPB) was determined by FHA when you closed on the loan. The expiration date is based on when your UPB is scheduled to reach 78% LTV based on the ORIGINAL amortization of your loan. The MIP will automatically cancel on the expiration date provided your loan is current and has been maintained for 5 years from the closing date

You may request in writing to have the MIP cancelled if the LTV reaches 78% or less before the expiration date if you meet the following requirements:

  1. MIP must be maintained for 5 years from the closing date.
  2. The loan must be current.

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What if I want to change my homeowner's insurance policy?

If changing at renewal time: Please provide us with written authorization and the name and telephone number of your new agent and we will pay the premium from your escrow account.

If changing between renewal dates: Please provide us with written authorization and the name and telephone number of your new agent and we will pay the premium from your escrow account. You must also cancel the current insurance and have the return premium sent to Sun West Mortgage Company 

You may select "Make Customer Service Request" on this website, then notify us of a new insurance policy.

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What should I do if I receive a notice of cancellation on my Homeowner's Insurance Policy?

If you receive a cancellation notice from your insurance company, please contact our Customer Service Department at 800-345-7884.

Note: You have thirty (30) days from the date of cancellation to reinstate your current policy or obtain new insurance.   If coverage is not in force within the allotted time period, we will obtain coverage for you.   This "forced place" insurance may be at a higher premium.

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I'm unable to make my payment due to reasons beyond my control? What do I do?

CALL US IMMEDIATELY! We have trained personnel that may be able to help.   Call our Collections Dept. 800-345-7884.

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What is the mortgagee clause for Sun West Mortgage Company?

Please click here. Note, Mortgagee Clause must list state-specific legal name as indicated on this page.

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Why will a new escrow analysis be done on my loan right after the closing?

At times, the amounts needed to adequately fulfill your Tax and Insurance payments through your escrow account are not accurately calculated at closing. This would result in a shortfall in your escrow account. For e.g. A Supplemental Tax is assessed on all new property purchases in the state of CA,which is not estimated at closing.

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​Can I setup recurring electronic monthly payment?

Yes. Please see user guide to Setup Recurring EFT Payments ‐ In 3 Easy Steps!

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